Cost benefits without sacrificing peace of mind

Many SMEs often find themselves in a position where their need for IT provision is great enough to require implementation by a qualified professional. However, the regular IT tasks are not frequent enough to warrant full-time IT staff employed on–site.

Outsourcing your IT support requirements to XS-PRO gives you numerous advantages over in-house IT staff. You instantly make cost savings without sacrificing access to qualified professionals and expertise.

Our IT support and maintenance contracts are fully comprehensive and are managed services with the many options included as standard.

Support and maintenance contracts are ideal for any company ranging from five PC's and upwards. Invest in a complete outsourced IT department solution, where we will even liaise with third party vendors (such as ISPs) on your behalf, so you can be free from jargon based and technically-involved activities.

Features

• Desktop and Server support
• Server setup and configuration
• Immediate access to engineers during business hours.
• Unlimited telephone/email/web support: with a service desk on a lo-rate number.
• Remote dial-in support: No need for onsite visits
• 1 hr response time
• 90% of support issues resolved remotely
• 80% of support issues resolved in under 50mins
• Onsite support provided where necessary
• Management of clients vendor/supplier relationships

Managed protection against security threats

• Corporate Firewall
• Anti virus protection on all workstations and servers
• Comprehensive corporate firewall
• Spyware protection
• Anti-spam services (via third party)

Assistance with deployments and migrations

• Server migrations
• Installation and configuration of new PCs
• Internet connection sharing
• Network equipment and provision
• Hardware support and assistance (parts extra)

Pro-active monitoring and preventative maintenance

Our clients can continue with their business and the peace of mind, that there network is being maintained day after day throughout the year. Our engineers monitor your network in a non-intrusive manner on a regular basis, to look out for any potential dangers to your network and data. This can be anything from hacking attempts to just improper use of the network. In any case, should potentially harmful activity be spotted, you will receive a call from your account manager informing you of the issues, and either what steps were taken to resolve the issues, or what steps need to be taken with a request for approval from the client.
You get peace-of-mind from knowing that we are constantly monitoring your systems to ensure that:

• Windows services (such as MS Exchange, SQL Server and other critical applications) are all operating correctly
• The latest Microsoft updates and service packs have been installed
• Your security (e.g. intrusion detection, anti-virus and anti-spyware) is up-to-date
• Your back-up systems are working
• Sufficient free disk space is available

What we support

We provide support for all Microsoft based products and many third party applications as standard.
We also assist in the provision of:

• File sharing
• Shared printers
• Corporate firewall
• Internet connection sharing
• Centrally managed email services
• Remote working and collaboration solutions
• VPN
• Web hosting

The way we work:

Initial assessment
After our initial meeting with your company, we make a comprehensive assessment of your existing network and your future requirements. With this, a project plan is compiled for the road ahead.

The project plan contains a list of any new hardware/software and infrastructure changes that you may require, what steps will be carried out by XS-PRO engineers, and any downtime your company is likely to experience. Remember, we always endeavour to keep disruptions to your business to an absolute minimum.

The project plan can be revised as many times as you like i.e. until you are completely satisfied that your IT provision will truly benefit your company.

Implementation
Once you are happy with the project plan, the support team will provide you with a timescale for implementation and when your company will be ‘ready’ for comprehensive IT support from XS-PRO.