Special Introductory offer. Sign up now and get 1 hour IT-Support for just £35 + VAT
Pay-as-you-go IT-Support overview
Pay for support in 15 minute blocks
Free no obligation quote online before repair
Instant support after free registration
You do not have to wait for callouts
No monthly commitment
Issues resolved the same day
No setup fee
One hour response time
Support provided by certified staff
Flexible IT-Support for small and medium sized businesses
XS-PRO's Pay-as-you-go IT-Support package is a feature rich IT-Service desk available to small and medium sized businesses that do not require monthly contract for outsourced IT-Support. With our unique Pay-as-you-go help desk,
businesses do not have to invest enterprise IT-Support rates and set-up fees. Pay-as-you-go support gives you access to our qualified IT specialists who will resolve IT problems as they occur
True Pay-as-you-go IT-Support Service
A flexible and scalable support service provided via blocks of pre-purchased 60 minute support ‘credits’ that customers can utilise using telephone, remote and email support. The support credits do not have any calendar restrictions and therefore can be redeemed without penalty. Customers can request support in blocks of 15 minutes.
Want to say good-bye to on-site visits and lengthy business downtimes?
XS-PRO has a proven IT Support record with many satisfied customers. In recent years we have worked very closely with SMBs (Small to medium sized businesses) to provide high standard IT-Support.
Do these questions apply to your business?
Do you already have some IT skills and need a little help?
Do you struggle to find a certified engineer?
Do you have delayed IT-Support responses?
Do you receive high quality IT-Support with huge costs?
Do you require support for your Network, Server or Desktop?
Our Pay-as-you-go IT Support offers your business a fully automated help desk, which allows you to be in full control of your IT Support requirements and costs. We provide fast response throughout UK to all our customers.
How does it work? – Only pay for the support you receive
A flexible and scalable support service provided via blocks of pre-purchased 60 minute support ‘credits’ that customers can utilise using telephone, remote and email support. The support credits do not have any calendar restrictions and therefore can be redeemed without penalty. Customers can request support in blocks of 15 minutes. The minimum purchase requirement is 1 credit.
Credits
Time
0.25
15 mins
0.50
30 mins
0.75
45 mins
1.00
1 hour
2.00
2 hours
For example :- An issue has arisen and you have logged a ticket. XS-PRO reply back quoting you a total fix time of 30 minutes. This you agree to. The issue is fixed in the scheduled time. You post back a ticket informing XS-PRO that the issue has been solved and that you are satisfied. Only then are the credits deducted from your account, in this case .50 credits.
The remote dial in method used is completely secure, and entirely within your control. Once both parties have confirmed a schedule for the fix, a small application is downloaded by the user.
How is it different to other “Pay-as-you-go” IT support solutions?
Sample Scenario: Company A – SME with five PCs
A small business with 5 PCs experiences 4 small issues that take between 10-15mins each to resolve at various points throughout the month.
Sample Scenario: Company B – Medium sized company with a complex server configuration
The IT department inside a medium size company requires additional specialised expertise with regards to configuring the mail server with some complex requirements.
The setup takes 2 hours to complete
Traditional maintenance contract (12 month contract) Based on average values
Initial outlay
Monthly Cost
Annual Cost
Response (hrs)
Company A
0
£100
£1200
2
Company B
0
£150
£1800
2-4
Support based on incident packs Based on average values
Initial outlay
Monthly Cost
Response (hrs)
Company A
£300
£100
2
Company B
£300
£150
2-4
Requesting ad-hoc onsite support from a traditional IT service supplier Based on 1 total credit used by each company
Call out
Additional hourly charge
Monthly Cost
Response time
Company A
£50 x 4
£0
£200
Next working day
Company B
£60
£45
£95
2-3 Days
Using XS-PRO’s TRUE Pay-as-you-go support model
Initial outlay
Additional cost
Monthly Total
Response (hr)
Company A
£35
£0
£35
2
Company B
£70
£0
£70
2-4
Using XS-PRO’s PAYG model, companies of all sizes can benefit from instant support while keeping costs to a minimum. XS-PRO’s PAYG model combines the best of all support models and discards areas where costs are incurred unnecessarily and response times are nowhere close to fast.
Features
Below is a brief list of services available to you via online Pay-as-you-go IT Support.
Desktop and Server support
Server setup and configuration
Configuration and deployment
IT Advice
Assistance with purchasing IT equipment
Assistance with managing vendor/supplier relationships such as ISPs or software providers.
And much much more
Please Contact Us if you don't see what you need on the list.
Key Benefits
Pay-as-you-go IT Support offers your business access to high quality technical support with a very fast response time when you need it. The PAYG method allows for remote and desk-side office support without the need for a long term contract, you will recieve unlimited support until your credits run-out.
Strictly no monthly fees
Fully comprehensive IT support with service desk: We will take care of any IT issues and any advice that you may need, 09.00 to 17.30, Monday to Friday, you will have expertise on hand when you need it.
Telephone and Email support included
Immediate access to a qualified engineer
No Nonsense
Our Pay-as-you-go IT support service is completely unique and is ideal for businesses, small or large, that do not wish to commit to a monthly support contract.
With three very easy steps illustrated by the image below you can enjoy the service we will deliver to you.
With XS-PRO's aim to fix every issue we come across, there of course will be very rare occasions where we cannot complete the issue. As we do not agree charging clients for unsuccessful fixes, we have introduced the No Fix / No Credit system.
Pricing – Absolutely simple
We currently charge just £35 per credit + VAT, we have no hidden costs, £35 per credit, for every credit, plain and simple.
You can purchase between 1 and 10 credits. We have limited the system to a maximum of 10 credits currently. You can however make multiple purchases if you so wish.
We accept the major bank cards - Mastercard, VISA and Maestro. The payment system we have in place is completely secure, we use a system called Protx for all online payments. You can find them here if you wish to have a look. Protx is a member of the widely known Sage Accounting Software Group.
Below is a small table highlighting the price for the first four credits. (Prices are shown excluding VAT)
Credits
Price
Maximum Support Tickets
1
£35
4
2
£70
8
3
£105
12
4
£140
16
How do I start?
Starting is the easy bit and you can start experiencing our ground breaking Pay-as-you-go System in under 5 minutes. You don't even have to purchase a single credit to register with us and have a look around.
First you have to "Register" and you can do so by clicking the Register link above. You will be presented with a simple form that you need to complete. You don't even have to worry if you make a mistake as the form will tell you if you have. Enter your e-mail and a suitable 8+ character password at the bottom, this is what you will use when you login. Next pick a colour that will be used alongside your communication with us in the ticket section. To experience the system fully it is highly recommended that you read the agreements before ticking the two agreement boxes. Click on Register at the bottom, job done.
You will now be logged into the PAYG Main Menu, and yes it is that quick. There is no waiting for a couple of days or click on a link in an e-mail and only then it will complete the registration, there is none of that. We at XS-PRO believe in efficiency and an automated system that leaves the bare minimum for you the user to do. In approx 2 minutes you have registered and logged in. Oh yes, you have also recieved an e-mail telling you that you have registered.
Congratulations, your in.
The Main Menu consists of 4 main sections, "Log a Support Ticket", "Existing Support Tickets", "Your Account" & "Manage Credit". We have designed the system to use plain english only and will be very easy for anybody to understand. After all we don't want you getting dumbfounded by technical lingo, that's our job.
As you are a new user and have no credits, the functionality is limited to "Issue a quote", "Purchase Credits" and "Edit your Account Details". You will have to purchase a minimum of 1 credit to log a "true" support ticket. But we have catered for the type of user that needs an element of trust before they purchase from a brand new system, with "Log a Quote", you can find this in the "Log a Ticket" section. Here you can tell us about the issue you have, wait for XS-PRO to respond (this will be within 1hr), we will tell you how long the issue will take to fix. With this method you can wait until you are perfectly satisfied that we are "The Real Deal" before you purchase your first credit/s.
We are very confident the system will meet your expectations and you will find the XS-PRO Staff to be professional and easy to work with. But if you have any ideas where we can improve your experience, please contact us with the link below.
Below is a brief list of the technologies that XS-PRO support through there Pay-as-you-go System
Microsoft Windows Server
Microsoft Exchange Server
Microsoft Windows
Microsoft ISA Server
Microsoft Sharepoint
Microsoft CRM
Microsoft SQL Server
Microsoft Office
Microsoft Outlook
Microsoft Windows Virtual Server
VMWare Server / Workstation / ESX Server
It is impossible to list every technology that we support above, but if you wish to clarify on any support issue then please Contact Us
Some PAYG screen shots
The "Pay-as-you-go application" is a well refined automated application to give our customers full control of their support requests. We have compiled this application ourselves and have considered your support requirements carefully. The web application includes many features. Below are screen shots of some of the pages you will see upon registration and support requests.
Overview
